Support

Warranty & Returns

STI’s products are built with pride and we have great confidence in their longevity. A three year guarantee is offered on the polycarbonate covers and frames, as well as the steel cage products. For more warranty information, see below.

STI Support Info

Unauthorised Sales Policy & Disclaimer

Please be advised any person, company or website offering Safety Technology International  Ltd (STI) product(s) on the internet are not necessarily authorised to do so. If product(s) are purchased from an unauthorised individual, group, company or online seller, STI will not honour their manufacturer’s warranty or service product(s).

Unauthorised internet sellers often knowingly mislead consumers by indicating the product contains a warranty the original manufacturer will continue to honour. This is incorrect. STI urges you to use caution when purchasing and to do so from a reputable company.

Any sale of products by an unauthorised source or other manner not authorised by STI will void the warranty.

Please call +44 (0)1527 520 999 and speak to a member of our sales team to locate an authorised seller. At STI, we strive to provide you, our valued customer, the most accurate information and technical assistance available via email support@sti-emea.com or call the number listed above and ask for technical support. We will be happy to assist you.

Warranty Information

8.1 The Seller warrants that the Goods will comply with the Specification.

8.2 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable legal, statutory or E.U. requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.

8.3 The above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.

8.4 The Buyer will provide the Seller with such information, drawings and designs as it may reasonably need to perform the Contract. The Buyer warrants that such material is accurate and complete.

8.5 The Buyer shall be responsible for ensuring that the Goods are fit for the purpose for which it or any third party intends to use them, and covenants that the Goods will only be used for purposes for which they are sufficient and suitable.

8.6 The Buyer warrants that it has not relied on any representations made by or on behalf of the Seller or upon any descriptions, illustrations or specifications contained in any material produced by or on behalf of the Seller save for the Specification of the Goods as agreed between the parties.

8.7 The Buyer warrants that any specification, design or instruction given by it to the Seller will not infringe any intellectual property or other rights of any third party, nor will it be defamatory or otherwise unlawful, and the Buyer will indemnify the Seller in respect of any claim relating to such infringement.

8.8 The Buyer agrees to indemnify the Seller against all costs and liabilities incurred by it due to any breach by the Buyer of the terms of this Contract, including any consequential losses.

Customer Returns Policy

Return Reference must be obtained before acceptance of any returned product.

Notes about Returned Merchandise:

All merchandise must be returned in its original packaging along with all accessories. Any products returned for credit that need repackaging, replacement accessories, etc. will be charged for the replacement box(es), label(s) and/or accessories. We cannot accept altered or marked products for credit. Merchandise received by STI without a Returns Reference (RR) will be held for processing until it is determined the return was
made for justifiable reasons. All shipping, handling and return costs will be the responsibility of the customer.

Fees will be issued per these guidelines unless prior written agreement is authorised at time RR number was originally given. Return merchandise promptly. Merchandise received after the RR expires may be subject to increased restock fees calculated from the date of invoice.

  • Custom Label charges are non-refundable.
  • 15% fee on all products 0-60 days from date of invoice.
  • 30% fee on all products 61-90 days from date of invoice.
  • 50% fee on all products 91-180 days from date of invoice (credit on account only).
  • STI cannot accept items over 180 days (6 months) old unless defective and covered under warranty (warranty replacement only).

Please allow up to 3 weeks for processing of your returned shipment.
Do not take any credit in advance – this will delay the process and may affect your account status.

Standard Terms of Sales

1. Definitions
1.1 Contract – these terms and conditions and the document agreed between the parties setting out the parties, Specification of Goods, Target Delivery Date, Delivery Address and Contract Price.
1.2 Contract Price – the price agreed between the parties for the Goods.
1.3 Buyer – the person, firm or company with whom the Seller contracts.
1.4 Delivery Address – the address to which the parties have agreed in writing the Goods will be delivered, or in default of such agreement, the Buyer’s address.
1.5 Goods – the goods set out in the Specification.
1.6 Warranty Period – the period of 12 months from the date of delivery of the Goods.
1.7 Incoterms – the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made.
1.8 Specification – the specification of the Goods to be provided under the Contract set out in writing and agreed by both parties.
1.9 Target Delivery Date – the date agreed between the parties on which the Seller will endeavour to deliver the Goods.
1.10 Seller – Safety Technology International Ltd (company number 05872791) of Taylor House, 34 Sherwood Road, Bromsgrove, Worcestershire, B60 3DR.

 2. Basis of the Contract
2.1 The Seller agrees to supply the Goods to the Buyer and the Buyer agrees to pay the Contract Price in accordance with the terms of the Contract.
2.2 Any tender or quotation provided by the Seller shall;-
2.2.1 be subject to these terms;
2.2.2 not constitute a contractual offer, and a Contract shall only be formed on acceptance by the Seller of the Buyer’s order;
2.2.3 be valid for 30 days and may be revoked at any time.
2.3 These terms and conditions shall apply to all contracts for the provision of goods and/or services by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms and conditions which the Buyer may purport to apply under any order or other document. In the case of any conflict or ambiguity between the Buyer’s original specification and the Specification set out on this document, the latter shall prevail.
2.4 Acceptance of delivery of the Goods by the Buyer shall be deemed conclusive evidence of the Buyer’s acceptance of the Contract.
2.5 The Seller may employ sub-contractors to carry out any part of its obligations under the Contract at its sole discretion and it may assign its rights and obligations under this Contract to any other party. The Buyer may not employ sub-contractors nor assign its rights and obligations under this Contract without the written consent of the Seller.
2.6 Any variation of these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by a duly authorised representative of the Seller.
2.7 Any reference in this Contract to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
2.8 Where delivery is agreed to be made by instalments, each instalment may be deemed at the Seller’s discretion to be a separate and distinct contract and no default by the Seller in respect of any one or more instalment shall entitle the Buyer to reject or withhold payment in respect of any other instalment.

 3. Payment Provisions
3.1 The Contract Price shall be agreed between the parties in writing before delivery of the Goods.
3.2 The Seller reserves the right by giving notice to the Buyer at any time before delivery of the Goods to increase the Contract Price if;-
3.2.1 the costs to the Seller of providing or producing such Goods increase due to any factor beyond the control of the Seller;
3.2.2 the Buyer changes the Specification or agrees to any change to the Specification proposed by the Seller;
3.2.3 the Buyer causes any delay;
3.2.4 Goods are required by the Buyer with exceptional urgency;
3.2.5 the Buyer fails to give the Seller adequate or accurate information, instructions or facilities.
3.3 Unless alternative payment provisions are agreed, the Seller may submit an invoice or invoices at any time during or after delivery of the Goods in respect of such part of the Goods delivered to that date. The Seller may submit an invoice for any balance of the Contract Price immediately on delivery of any balance of the Goods. Invoices shall be sent to the Buyer’s address recorded in this Contract.
3.4 All sums due under the Contract will be paid by the Buyer within 30 days of the date of invoice without any deduction, set-off, counterclaim or abatement and time for payment shall be of the essence. The Seller may specify which currency and method of payment it requires the Buyer to use.
3.5 The Contract Price does not include VAT or any similar sales tax, impost or customs duties which will be paid additionally by the Buyer at the then prevailing rate.
3.6 The Contract Price does not include carriage, packing or insurance unless expressly stated, and such sums may be added by the Seller to the Contract Price.
3.7 If the Buyer fails to make any payment within the time specified in this Contract the Seller may take any or all of the following steps;-
3.7.1 immediately invoice the balance of the Contract Price in advance of the delivery of any further Goods;
3.7.2 refuse to deliver any balance of Goods or provide any services or warranty services, whether under this Contract or any other contract or otherwise, until payment is made in full;
3.7.3 cancel the Contract and any other contract between the Seller and the Buyer;
3.7.4 charge the Buyer interest (both before and after any judgement) on the amount unpaid at the compound rate of 8% per annum above the Official Dealing Rate of the Bank of England from time to time until payment in full is made, accruing on a weekly basis and also charge the Buyer for all costs and expenses (including legal costs) incurred by the Seller in the collection of any overdue amount;
3.7.5 appropriate any payment made by the Buyer and set-off any monies due to the Buyer, whether under this Contract or any other contract or otherwise (including any VAT applicable), to or against the unpaid invoice or invoices.
3.8 Where payment is made by means of any bill of exchange, cheque or other negotiable instrument, payment shall not be treated as having been made until such instrument has been honoured on presentation for payment.

 4. Goods
4.1 The Goods shall be at the Buyer’s risk as from delivery to the Delivery Address, or in the case of collection by the Buyer, from the date and time of such collection, save for later damage caused to the Goods by any negligent act of the Seller or any of its sub-contractors, and the Buyer will be responsible for insuring the Goods from the time risk passes.
4.2 In spite of delivery having been made, legal title in the Goods and to all other goods delivered by the Seller to the Buyer, whether themselves paid for or not, shall not pass from the Seller to the Buyer until the Contract Price has been paid in full and no other sums are due from the Buyer to the Seller.
4.3 Until title in the Goods passes to the Buyer, the Buyer shall hold the Goods on a fiduciary basis as bailee for the Seller. The Buyer shall store the Goods and any converted or processed goods deriving from them separately from all other goods in its possession.
4.4 Notwithstanding that the Goods remain the property of the Seller, the Buyer may sell or use the Goods in the ordinary course of its business and shall deal as principal in any such transactions.
4.5 The Seller shall be entitled to recover the Contract Price notwithstanding that title has not passed to the Buyer.
4.6 Until such time as title in the Goods passes to the Buyer, and provided that the Buyer is in default in payment or the Seller in good faith on reasonable grounds believes the Buyer is or may  be insolvent, the Buyer shall on request deliver up such Goods as have not ceased to be in existence or resold, to the Seller. If the Buyer fails to do so, the Seller may enter upon any premises owned, occupied or controlled by the Buyer where the Goods are situated and repossess the Goods, using only such force as may be necessary. On the making of such request the Buyer’s rights under clause 4.4 shall cease.
4.7 The Buyer’s rights under clause 4.4 shall automatically cease if any of the grounds for termination of the Contract under clause 10.1 arise, and the other provisions of clause 4.6 shall then apply as if a request by the Seller had been made.
4.8 The Buyer shall not pledge or in any way charge by way of security for any indebtedness any of the Goods which are the property of the Seller. Without prejudice to any other rights of the Seller, if the Buyer does so, all sums whatever owing by the Buyer to the Seller shall immediately become due and payable.
4.9 The Buyer shall insure and keep insured the Goods to the full Contract Price against “all risks” to the reasonable satisfaction of the Seller until the date when property in the Goods passes, and shall whenever requested by the Seller produce a copy of the policy of insurance. Without prejudice to the other rights of the Seller, if the Buyer fails to do so, all sums whatever owing by the Buyer to the Seller shall forthwith become due and payable.
4.10 Any intellectual property rights in the Goods or in any designs or specifications produced by the Seller for the purpose of the Contract shall remain the property of the Seller. No right or licence is granted except the right to use or resell the Goods.

 5. Delivery
5.1 The Seller will be responsible at the Buyer’s cost for the delivery of the Goods to the Delivery Address.
5.2 The Seller will use all reasonable endeavours to deliver the Goods on the Target Delivery Date but this date will be treated as a target date only and time will not be of the essence. If no dates are specified, delivery of the Goods will be made within a reasonable time.
5.3 In particular, the Seller shall not be responsible for delay caused by factors beyond its control, including adverse weather conditions.
5.4 The Seller reserves the right by giving notice to the Buyer at any time before delivery of the Goods to change the Target Delivery Date if;-
5.4.1 the Buyer changes or agrees to change the Specification;
5.4.2 the Buyer causes any delay;
5.4.3 the Buyer fails to give the Seller adequate or accurate information, instructions or facilities.
5.5 The Buyer shall make such arrangements as are necessary to take delivery of the Goods at the Delivery Address on the Target Delivery Date or on such other date as the Seller notifies the Buyer that delivery will be made.
5.6 If the Buyer changes the Target Delivery Date of any Goods or fails to take delivery on the date the Goods are ready for delivery or indicates to the Seller that it will not accept delivery on any date agreed or notified under clauses 5.4 or 5.5, the Seller shall be entitled;-
5.6.1 at the Buyer’s risk and expense to store the Goods at the Seller’s premises and to demand payment as if they had been delivered;
5.6.2 to add a financing and stocking charge to the Contract Price in respect of the period from that date to the actual date of delivery at the rate of 5% per annum.
5.7 Following delivery of the Goods the Buyer shall follow any instructions of the Seller as to use and maintenance of the Goods.
5.8 No act or omission of the Buyer which prevents the Seller from delivering the Goods or from delivering them according to any agreed time-scale shall prevent the Seller from raising invoices in accordance with clause 3.
5.9 The Buyer shall take delivery of the Goods notwithstanding that the quantity delivered is greater or less than that contained in the Specification, provided that;-
5.9.1 such discrepancy shall not exceed 5%;
5.9.2 the Seller shall at its discretion either make up any shortfall or adjust the Contract Price pro rata to the discrepancy, provided that it is notified in writing of the shortfall within 7 days of delivery and is given the opportunity, if required to examine the Goods before they are used or resold by the Buyer.
5.10 The Seller shall not be liable for any claim for loss or damage to the Goods in transit unless such claim is notified in writing both to the Seller and the carrier within 7 days of delivery of the Goods. Where the Buyer accepts the Goods from the carrier without checking, the Seller shall not be liable for such claim unless the Buyer has marked the delivery note “not examined”.

 6. Export terms
6.1 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in this Contract, but if there is any conflict between the provisions of Incoterms and this Contract, the latter shall prevail. ~
6.2 Where the Goods are supplied for export from the United Kingdom, the provisions of this clause 6 shall (subject to any special terms agreed in writing between the Buyer and the Seller) apply notwithstanding any other provision of this Contract.
6.3 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them.
6.4 Unless otherwise agreed in writing between the Buyer and the Seller, the Goods shall be delivered ex works.
6.5 The Buyer shall be responsible for arranging for testing and inspection of the Goods at the Seller’s premises before shipment, if it so wishes. The Seller shall have no liability for any claim in respect of any defect in the Goods which would be apparent on inspection and which is made after shipment, or in respect of any damage during transit.
6.6 The Seller may require that payment of all amounts due to the Seller in respect of export sales shall be made by an irrevocable letter of credit, in a form acceptable to the Seller, to be opened by the Buyer in favour of the Seller and confirmed by a bank in the United Kingdom acceptable to the Seller within 14 days after the Contract is concluded.

 7. Acceptance, Defects, Warranty and Returns policy
7.1 Within 7 days of delivery of the Goods, the Buyer shall notify the Seller in writing, either that it accepts the Goods and that they are free of defects, or a list of such defects as are known to it at that time.
7.2 If no such notification is received the Buyer shall be deemed to have accepted the Goods. After acceptance, whether deemed or otherwise, the Buyer shall not be entitled to reject the Goods outright.
7.3 During the Warranty Period the Buyer shall notify the Seller in writing within 7 days of discovery of any defects in the Goods and will, at the Buyer’s expense, return the allegedly defective Goods to the Seller for examination.
7.4 The Seller shall use its best endeavours to correct any defect arising under normal use and due solely to faulty design (except where supplied by or on behalf of the Buyer), materials or workmanship, which is notified to it within the Warranty Period, within a reasonable time of receiving such notification, and may at its discretion;-
7.4.1 carry out such work as is necessary to remedy the defect;
7.4.2 take such part of the Goods as is necessary away from the Delivery Address at the Buyer’s risk and expense to examine the Goods or carry out repair work;
7.4.3 replace all or any part of the Goods;
7.4.4 refund the Contract Price or such part of it as relates to the defective Goods; and such action shall be accepted by the Buyer in full satisfaction of the Seller’s liability for the defect concerned.
7.5 Goods which are repaired or replaced shall be guaranteed for the remainder of the original Warranty Period.
7.6 The Seller may refuse to repair the Goods or invoice the Buyer for the cost of any work or materials brought about by the Buyer’s notification of any defect where such defect is not attributable to any act or omission of the Seller or is attributable to;-
7.6.1 misuse of the Goods by the Buyer;
7.6.2 failure to follow the Seller’s advice as to use and maintenance of the Goods;
7.6.3 any modification made to the Goods by the Buyer or by third parties without the prior written consent of the Seller.
7.7 If any unauthorised modification is made to the Goods or the Buyer continues to use them or re-sells them (or any of them) after identification of a defect, the Seller shall not be obliged to correct any defects or provide any warranty services under this Contract.

 8. Warranties
8.1 The Seller warrants that the Goods will comply with the Specification.
8.2 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable legal, statutory or E.U. requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.
8.3 The above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
8.4 The Buyer will provide the Seller with such information, drawings and designs as it may reasonably need to perform the Contract. The Buyer warrants that such material is accurate and complete.
8.5 The Buyer shall be responsible for ensuring that the Goods are fit for the purpose for which it or any third party intends to use them, and covenants that the Goods will only be used for purposes for which they are sufficient and suitable.
8.6 The Buyer warrants that it has not relied on any representations made by or on behalf of the Seller or upon any descriptions, illustrations or specifications contained in any material produced by or on behalf of the Seller save for the Specification of the Goods as agreed between the parties.
8.7 The Buyer warrants that any specification, design or instruction given by it to the Seller will not infringe any intellectual property or other rights of any third party, nor will it be defamatory or otherwise unlawful, and the Buyer will indemnify the Seller in respect of any claim relating to such infringement.
8.8 The Buyer agrees to indemnify the Seller against all costs and liabilities incurred by it due to any breach by the Buyer of the terms of this Contract, including any consequential losses.

 9. Limitation of Liability
9.1 The Seller shall not be responsible for any defects in the Goods which are not notified in writing to it within the Warranty Period nor for any defects notified to it within this period but not in accordance with the time limits set out at clause 7 above nor for any defects which are the fault of the Buyer or any third party.
9.2 All information and advice given by the Seller to the Buyer relating to the performance or use of the Goods or otherwise is based on the Seller’s experience, but the Seller shall not be liable for any inaccuracies.
9.3 The terms of this Contract represent the whole agreement between the parties and all other warranties, conditions, terms, undertakings or representations of any kind, whether express or implied, statutory or otherwise relating to the provision of any goods or services under or in connection with the Contract including (without limitation) as to the condition, quality, performance or fitness for purpose of the Goods or any of them or the standard of care used in the provision of any services are hereby expressly excluded from the Contract save for the undertakings implied by the Sale of Goods Act 1979 section 12 in respect of title to any goods.
9.4 The Seller shall not be liable under contract, tort (including negligence) or otherwise for any loss of production, loss or corruption of data, loss of profits or of contracts, loss of operation time, loss of goodwill and loss of anticipated savings, nor for any indirect or consequential loss, damage, cost or expense of any kind whatever and however caused.
9.5 The Seller accepts liability for death or injury caused by the negligence of the Seller or that of its employees, agents or sub-contractors acting in the course of their engagement under this Contract, and liability which otherwise cannot be excluded in law, without limit.
9.6 In all other cases not falling within Clause 9.5, the Seller’s total liability (whether in contract, tort including negligence or otherwise) under or in connection with this Contract or based on any claim for indemnity or contribution in respect of any single claim or series of connected claims shall not exceed the Contract Price in aggregate. The Seller may be prepared to provide wider limitation terms in return for an enhanced payment.
9.7 The Seller shall not be liable for any change to the Specification of the Goods if the variation does not materially affect the characteristics of the Goods, and the substituted materials (if any) are of comparable quality to the originals.
9.8 The Buyer agrees that except as expressly provided in this Contract, the Seller will not be under any liability of any kind whatever and however caused, arising directly or indirectly in connection with this Contract.
9.9 Any liability of the Seller under the Contract shall be subject to and conditional upon the due performance by the Buyer of all its obligations under this Contract.
9.10 The Buyer shall maintain such insurance protection as shall be reasonable and prudent, taking account of the nature of the Buyer’s business. The Seller shall not be liable under this Contract for losses suffered by the Buyer which are, or would have, been recoverable under such policy of insurance.

 10. Termination
10.1 The Seller may terminate this Contract or suspend its performance with immediate effect on written notice if;-
10.1.1 the Buyer ceases or threatens to cease to carry on its business or becomes insolvent;
10.1.2 the Buyer enters into liquidation, administration, receivership or any other formal insolvency process or a receiver is appointed over any material part of the Buyer’s assets;
10.1.3 the Buyer makes any arrangement for the benefit of its creditors;
10.1.4 the Buyer commits a material breach of this Contract and (in the case of a breach capable of remedy) fails to remedy it within 7 days of receipt of written notice from the Seller specifying the breach and containing a warning of an intention to terminate if the breach is not remedied;
10.1.5 the Buyer refuses to take delivery of the Goods or any part of them or collect them on the Target Delivery Date or on such later date as they are ready for delivery;
10.1.6 the Buyer defaults in paying the Contract Price or any part of it.
10.2 In the event of a suspension, the Seller shall be entitled to demand pre-payment of any part of the Contract Price not yet due for payment as a condition of re-commencing its performance.
10.3 The Seller may terminate this Contract at its discretion at any time by giving 14 days notice in writing to the Buyer.
10.4 Upon termination of this Contract for whatever cause, the Buyer shall pay to the Seller all monies due to the Seller at that date after taking into account amounts previously paid including;-
10.4.1 the total value of Goods delivered up to the date of termination, the Contract Price for which shall then become payable immediately notwithstanding any prior contrary arrangement;
10.4.2 any cancellation charges payable to the Seller’s sub-contractors;
10.4.3 the cost of the Goods ordered for the purposes of the Contract for which the Seller has paid or is legally bound to pay. The Seller may at its discretion retain or take back part or all of the Goods in lieu of the payment attributable to such material;
10.4.4 the cost of removal from the Delivery Address of any property of the Seller;
10.4.5 any other costs incurred by the Seller in connection with the Contract or its termination including but not limited to loss of profits, processing costs already incurred and any reduction in the value of the material used.
10.5 Termination of this Contract shall not affect any rights of the parties accrued to them up to the date of termination.

 11. Miscellaneous
11.1 Neither party shall be liable for any delay in performing or failing to perform any of its obligations under this Contract due to any act of God, war, strike, lock-out, industrial action, fire, flood, drought, tempest or other event beyond the reasonable control of either party.
11.2 All notices to be given under this Contract shall be in writing and shall be sent to the normal business address of the party concerned by first class post or by hand.
11.3 No delay or failure by the Seller to exercise any of its powers, rights or remedies under this Contract will operate as a waiver of them and any waiver, to be effective, must be in writing.
11.4 If any part of this Contract, including for the avoidance of doubt any of the limitation clauses, is found by a court or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of this Contract which will continue to be valid and enforceable to the fullest extent permitted by law.
11.5 This Contract is the complete and exclusive statement of the agreement between the parties relating to the subject matter of the Contract and supersedes all previous communications, representations and other arrangements, written or oral.
11.6 The Buyer undertakes not at any time to disclose any confidential information, documents or other material supplied or made known to it during the existence of this Contract by the Seller to any third party, save as permitted by this Contract and save for any information in the public domain, and to use its best endeavours to prevent unauthorised publication or disclosure of the same.
11.7 This Contract will be construed in accordance with and governed by the laws of England and Wales and each party agrees to submit to the jurisdiction of the courts of England and Wales.

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