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STI - Support

Phone Support (8:30 - 5:00 ET): 
248-673-9898 • Toll Free: 800-888-4784

E-mail based support:  support@sti-usa.com
E-mail based returns:  returns@sti-usa.com

Technical Data Sheets, Installation Sheets and other helpful information is
available on the STI Download Page.

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Can't find the product you need? Click here to submit a product challenge for STI.

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STI’s RETURN POLICY

In the event you are not satisfied with your purchase, follow these simple steps for a quick and efficient return:

1. Call 1-800-888-4784 or 1-248-673-9898 for a Return Authorization (RA) number from our returns department, or request a RA online. Return Authorization must be obtained before acceptance of any returned merchandise.
2. Include a copy of the shipment document or invoice with your return. If the product is being returned for repair or because of a defect, please include paperwork detailing the problem(s) along with your name, address and phone number.
3. Using the RA (very important), return via UPS (prepaid) to:

   Safety Technology International, Inc.
   Returns Department / RA # __________
   2306 Airport Road
   Waterford, MI 48327-1209

Notes About Returned Merchandise:

All merchandise must be returned in its original packaging along with all accessories. Any products returned for credit that need repackaging, replacement accessories, etc. will be charged for the replacement box(es), label(s) and/or accessories. We cannot accept altered or marked products for credit. Merchandise received by STI without an RA number will be held for processing until it has been determined the return was made for justifiable reasons. All shipping, handling and return costs will be the responsibility of the shipping party.

Our new Restocking Policy is detailed below. Restocking fees will be issued per these guidelines unless prior written agreement is authorized at time RA number was originally given. RA numbers expire 30 days from the date of issuance. Return merchandise promptly. Merchandise received after the RA expires may be subject to increased restock fees calculated from the date of invoice.

• All Custom orders (i.e. "SS" series items, Large Wire Guard series, Environmental Cabinet series, etc.) will be assessed a mandatory minimum 15% fee
• Custom Labeling charges are not refundable
• 15% fee on all products 31-60 days from date of invoice
• 30% fee on all products 61-90 days from date of invoice
• 50% fee on all products 91-180 days from date of invoice (credit on account only)
• STI can not accept items over 180 days (6 months) old unless defective and covered under warranty (warranty replacement only)

Please allow up to 3 weeks for processing of your returned shipment. Do no take any credit in advance – this will delay the process and jeopardize your account status.

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Return Authorization Number (RA) Request Form

Need to request a return authorization number to return a product?

No Problem. Please use the form below to obtain an authorization number. If you purchased through one of our distributors, please contact them to obtain return instructions.

Please be advised that restocking fees may apply to your return.

Why are you returning the product?
Defective Operation Job Cancellation Wrong Size/Color Not What Expected Overstock Other
If Product Defect is the reason for an RA, please fully explain the problem below:
Original Reference number for Product that was purchased from STI via:		Reference Number:
PO # STI Invoice # STI Sales Order #
Enter any comments in the space provided below:
Tell us how to get in touch with you: ( *= Required Information)
Name *
E-mail *
Company *
Address 1
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City
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Tel *
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